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Frequently Asked Questions

QUESTIONS RELATED TO ORDERS

Q: WHY SHOULD I BUY FROM PRIVATELYURS.COM?

A: Take a look around. You will find the answer. We are here to provide you with quality products and maintain discretion so that you can shop what you want with complete peace of mind. You can rest assured that whatever you can ask for; it has been taken care of. We are not a mushroomed business. We are here to do business and become the number one resource for adult lifestyle products, guidance and information. We have a registered office and warehouse. We have tie-ups with established courier companies who understand and respect your privacy just like us. We aim to deliver products across India. We ship your order discreetly and to exactly where you want us to. Along with reliable shipping, we offer door to door order tracking. Your products are shipped in our company's name so that your personal information is never disclosed. Our site has several payment options for you to choose from. We have a team of knowledgeable, experienced and friendly professionals who understand the kind of discretion that needs to be maintained. They can assist you with all your queries and offer suggestions, recommendations etc to meet your needs better. The founder of our company is a seasoned businessman with many years of experience and many successful ventures to his credit. His knowledge has been a key element in the shaping of our business. Our social media presence is also strong. We engage with our audience through across several social networks. We constantly market our brand and strive to provide you an unbeatable shopping experience. We relentlessly pursue our goal to become your preferred choice for shopping intimate products.

Q: HOW CAN I BE SURE THAT MY PRIVACY WILL BE MAINTAINED AT ALL TIMES?

A: Your privacy is of utmost importance to us. That's why we have named our online store privatelyurs.com. We have kept in mind your privacy throughout the process of developing our website, creating a multi-channel customer support, enabling information encryption in bank servers so that your data stays safe, offering order tracking, partnering with well-known courier companies. - every step of the way, we have put the highest emphasis on your privacy. We label your order in such a way that your name never comes up during transit. We offer a self-pick up option, ensure that your product is packed in a white bubble wrap with no privatelyurs.com logo or brand name mention anywhere on the package. We make sure that even your card statement displays the name of the courier company, neither yours nor ours. We have planned the entire custom logistics operation keeping your privacy in mind. We understand that the products we sell are not really available in your local stores and buying them from a brick-and-mortar shop is not really something you are comfortable with. When you buy from us, no information about you is shared with any third party. Therefore, you can rest assured that there is absolutely nothing to worry about.

Q: WHAT ABOUT THE PRICES? DO I NEED TO HAVE A HUGE BUDGET?

A: Don't worry about the prices. There's no need to put aside a huge amount of money for our products. At first sight, our prices may seem a bit too much. But if you consider the product's actual cost, the taxes we have to pay, the distribution charges, the storage fees, and the shipping costs, you will see that our prices are actually lesser than those of other websites.

For first few customers, we are offering FREE shipping. So, that's all the more reason to opt for privatelyurs.com.

Q: DO YOU OFFER CASH ON DELIVERY (COD)?

A: Of course we do. You can shop without worries such as: “What if the order is never delivered even after I paid for it?”, “is my debit/credit card information secure?” and “what if my order is held by shipping or legal authorities for the nature of the products?”. Relax. We offer a Cash On Delivery payment option in collaboration with our courier partners to all the areas (pin codes) that are serviceable by them. Only a 10% surcharge which will be charged by the courier will be added to the total price of your order.

Click here to know more about our COD policy.

Q: DO I HAVE THE OPTION TO PICK UP THE PACKAGE MYSELF? I DON'T WANT YOU TO DELIVER IT TO MY LOCATION.

A: Yes. As we have mentioned earlier, your privacy is paramount to us. We operate in a very discreet manner. Our customers have the option of 'self pick up' wherein they can come and pick up their package at a convenient time. This option is available for COD orders as well. All you have to do is click on the “self pickup” option under the “delivery preference” category when shopping. The rest is our job. We will co-ordinate with the courier company to have them keep the package in their office. We will make sure they choose an office that's nearest to your location.

Please note that for unavoidable reasons, we cannot offer this option to all pin codes. So, we recommend contacting us before you select the “self pickup” option.

Q: WHAT IS YOUR WEBSITE ALL ABOUT?

A: Now you are asking? Well, our site is an adult lifestyle store. We offer a variety of products that are dedicated to spice up your private life. From stylish, sophisticated lingerie to cool male innerwear, from massage oils to condoms, from mood setters to products that promise a wild night, feminine care products, male enhancement products, female private area tightening products, hair removing creams, shavers, B&D and S&M products etc. Most of these products are not available in local medical stores or department stores.

Privatelyurs.com is a beautiful, responsive and easily navigable website with a fast search option, quality products, smooth shopping and secure checkout option. Our service is pan-Indian. Meaning, we cater to customers based all over India. Our custom logistics ships your order discreetly and ensures that it arrives safely at your location. We are partnered with a reliable courier company. If you have any queries, we are available to assist you with pertinent information 12 hours a day, Monday to Friday. We offer various payment options such as debit and credit card payment, cash on delivery, net banking, PayPal etc. We are delighted to announce FREE shipping for our first few customers.

Now that you know quite a bit about us, please tell us about yourself. You can email us or contact us. We would love to hear from you.

Q: IS THERE A WAY OF KNOWING WHETHER MY ORDER HAS BEEN PLACED SUCCESSFULLY?

A: A confirmation will be sent to you via email with the details of the products you have ordered, the payment you have cleared and some other useful information related to your order. You are requested to save this email because it's the only receipt we will send you as a confirmation of your order and payment information.

Q: IS IT POSSIBLE TO CANCEL OR MODIFY THE ORDER AFTER PLACING IT?

A: If you want to cancel or modify your order, then you should do so within 24 hours of order placing. We will go the extra mile to cancel or modify your order according to your preference.

Q: WHY DOES AN ORDER GET CANCELLED?

A: There are various reasons why an order can get cancelled such as a not clearing payment till 7days of receiving it, the order being a duplicate order, the order being marked by our system as a fraudulent order etc. If your order gets cancelled, contact us ASAP and we will assist you.

Q: TELL ME ABOUT YOUR CANCELLATION POLICY.

A: If you want to cancel your order, you are requested to do so within 24 hours of placing it. We will do our best to cancel the order for you and after the cancellation, start processing the refund for you.

Q: I AM NOT BEING ABLE TO SEE MY CURRENT ORDER IN MY ORDER HISTORY. WHAT SHOULD I DO?

A: If you had placed the order before creating an account with your email ID, the order will not be displayed in your order history. If this has happened to you, contact us immediately. We will access your order details in our database and email them to you.

Q: HOW TO TRACK MY ORDER?

A: You can check your order status in 'My Account > Order History' then click on the order number and then click on the appropriate tracking button. Alternatively, you can click on the “Track Now” button in the email we sent you to confirm the shipping details. If, however, you have not received any email, probably your order has not shipped yet.

Q: ARE ANIMAL TESTS CONDUCTED ON YOUR PRODUCTS? ARE THEY ALCOHOL-FREE?

A: We sell a number of products. Most of those products are manufactured by reputable companies. When you view a product, take a look at its general information and description to know more about it. If none is available, just contact us and tell us which product you would like to buy. We would be delighted to assist you.

Q: WHAT IS THE GUARANTEE THAT MY PRODUCT IS 100% GENUINE?

A: You can check for the authenticity by getting in touch with the manufacturer. You can do that via email or phone. You can straight away ask them to verify the product for you. We recommend that you do this before placing the order. Since most of these products come with UPC #/SKU #, the manufacturer can look up the product in their database and give you the answer of whether the product is genuine. There is another way to do this. When you receive the order, it should arrive in an OEM packaging and elements such as tags or labels that only authentic products come with. If you want to know how you product will look like, send us an email and we will email you a picture of it.

Q: I RECEIVED ONLY PART OF MY ORDER. WHERE IS THE REST OF IT?

A: It can happen if you select the option “ship what's in stock” at the time of shopping. As requested by you, we ship whatever is in stock as fast as possible and we usually ship the rest of the order within 10 to 14 days after. If you, however, have specifically mentioned that you need all the items together and even then you received only a part of it, we sincerely apologise for it and request you to get in touch with us. We will sort this out as soon as possible.

 

QUESTIONS RELATED TO SHIPPING & CUSTOMS

Q: What Does This Free Shipping Promotion All About?

A: We are offering (for a limited period only) FREE shipping across India. That means this offer is an excellent opportunity for our customers to save money. Both our existing as well as new customers can benefit from it. It also introduces the customers with our high standards of privacy wherein we promise to stay discreet throughout the shipping and delivery process. We are here to assist you with any help you need – 8 hours a day on all weekdays.

The logistics is very simple and the ordering process is extremely straightforward. FREE delivery eliminates the possibility of delay. So, what are you waiting for? Start shopping and your package will be delivered discreetly in no time.

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